Category Archives: Crisis Management

Managing Toyota’s Recall Crisis

Will giant print ads, television appearances and apologies made by Toyota’s CEO help the car maker regain customer confidence? Canada’s Business News Network interviewed me about Toyota’s recall crisis on the February 3, 2010, episode of a business show called SqueezePlay. Continue reading

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Interviews, Reviews, and More of “Dirty Rotten Strategies”

I’m thrilled that my recent book co-authored with Abraham Silvers, Dirty Rotten Strategies: How We Trick Ourselves and Others into Solving the Wrong Problems Precisely, has received positive attention and feedback, including an AirAmerica interview. Continue reading

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Climategate’s Lesson For Science

The “climategate” brouhaha that was ignited in November reveals that scientists aren’t always adept at helping the public understand the scientific process. While scientists pursue the great questions of the day, they fail to solve the related problem of informing the world of how their investigations work. Continue reading

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Dirty Rotten Strategies: How We Trick Ourselves and Others into Solving the Wrong Problems Precisely

People and organizations are perfectly capable of making the most outrageous missteps. But, how does a person, organization, or society know that it is committing an error? My latest book, co-authored with Abraham Silvers, delves into how organizations and interest groups lure us into solving the “wrong problems” with intricate, but inaccurate, solutions. Continue reading

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Managing the Mess

An odd aspect about the financial mess is how little discussion has been given to managing it, and the economic crisis with it, as messes. In all the finger-pointing, one party has escaped with less attention than deserved – business schools. Continue reading

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How Not to Handle a Crisis: What Every Candidate Needs to Learn About Crisis Management

I’m very worried that by his not really understanding what crisis management is, Barack Obama’s candidacy may have suffered a fatal blow. I’m especially worried because I think he’s the right person for these dreadful times. Continue reading

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What Has Business Learned from 9/11?

What, if anything, have businesses learned from 9/11? Unfortunately, not much, even though it is estimated that up to 80% of terrorist acts are committed against businesses, not against governments. Continue reading

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When Good Organizations Do Stupid Things: The Humane Society and Michael Vick

One of the cardinal rules of Crisis Management is never, ever underestimate the capacity of all organizations to do stupid things. Continue reading

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Failing to Learn the Lessons: The Sago Mine Disaster

The most disturbing thing about the recent Sago mine disaster is that it didn’t have to happen. Unlike natural disasters, human disasters (crises) are not inevitable. Continue reading

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Disaster Planning Is an Unmitigated Disaster

In the rush to fix blame, the most important lessons of the two major natural disasters to strike the planet in the past year— the Asian tsunami and Hurricane Katrina— are already being ignored. Both disasters should teach us that there is now a seamless connection between “natural” and “human-caused” crises. Continue reading

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