Category Archives: Crisis Management

Too Close for Comfort: Agonizing Similarities Between Penn State and the Catholic Church

The scandal that has emerged from Penn State in the past few weeks is a grotesque example of child abuse. What is even more disturbing are the agonizing similarities between this scandal and those that have come out of the Catholic Church. Penn State is not only judged in terms of all the things it did wrong in handling its repeated episodes of child abuse, but it is the direct inheritor of everything the Church did wrong. In short, Penn State has been made worse because of prior cases of abuse. Continue reading

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The Age of Super Crises

The notion of healing or repairing the world is more vital than ever. Indeed, with the advent of super crises, it has taken a whole new meaning. Crises have the potential to destroy entire industries, bring down governments, and adversely affect large regions of the globe. Not only are they bigger, costlier, and deadlier, but they come at us faster and faster. Continue reading

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Commonwealth Club Lecture on C-SPAN

On February 24, 2010, I gave a talk on my latest book, Dirty Rotten Strategies, at the Commonwealth Club of California. In my talk, I examine how many institutions either solve the wrong problems unintentionally, or worse, intentionally tackle the right problems in the wrong way. Continue reading

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Managing Toyota’s Recall Crisis

Will giant print ads, television appearances and apologies made by Toyota’s CEO help the car maker regain customer confidence? Canada’s Business News Network interviewed me about Toyota’s recall crisis on the February 3, 2010, episode of a business show called SqueezePlay. Continue reading

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Interviews, Reviews, and More of “Dirty Rotten Strategies”

I’m thrilled that my recent book co-authored with Abraham Silvers, Dirty Rotten Strategies: How We Trick Ourselves and Others into Solving the Wrong Problems Precisely, has received positive attention and feedback, including an AirAmerica interview. Continue reading

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Climategate’s Lesson For Science

The “climategate” brouhaha that was ignited in November reveals that scientists aren’t always adept at helping the public understand the scientific process. While scientists pursue the great questions of the day, they fail to solve the related problem of informing the world of how their investigations work. Continue reading

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Dirty Rotten Strategies: How We Trick Ourselves and Others into Solving the Wrong Problems Precisely

People and organizations are perfectly capable of making the most outrageous missteps. But, how does a person, organization, or society know that it is committing an error? My latest book, co-authored with Abraham Silvers, delves into how organizations and interest groups lure us into solving the “wrong problems” with intricate, but inaccurate, solutions. Continue reading

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Managing the Mess

An odd aspect about the financial mess is how little discussion has been given to managing it, and the economic crisis with it, as messes. In all the finger-pointing, one party has escaped with less attention than deserved – business schools. Continue reading

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How Not to Handle a Crisis: What Every Candidate Needs to Learn About Crisis Management

I’m very worried that by his not really understanding what crisis management is, Barack Obama’s candidacy may have suffered a fatal blow. I’m especially worried because I think he’s the right person for these dreadful times. Continue reading

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What Has Business Learned from 9/11?

What, if anything, have businesses learned from 9/11? Unfortunately, not much, even though it is estimated that up to 80% of terrorist acts are committed against businesses, not against governments. Continue reading

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